Support

An AI team for all your support operations.

Your team drowns in repetitive tickets while customers expect speed and accuracy.

Copilots trained on your stack that graduate to autonomous workers—with escalation paths your team can audit. No generic chatbot. A worker that knows your product, your tone, and your users.

1

Ground every reply in synced knowledge

Helpdesk articles, SOPs, and conversation learnings stay aligned—AI and humans answer from the same truth.

2

Copilot first, autonomous when ready

Your team reviews drafts until confidence is high. Then the worker handles conversations end-to-end.

3

Escalate with context, not noise

When a human is needed, the worker hands off with full conversation context and a suggested next action.

What teams get

60%

Of tickets handled by AI worker (Metricool)

10h

Back per person, per week · more strategy time

100%

KB-grounded replies with escalation when confidence is low

Live chat and email workers with KB, past conversations, or team-trained backed answers
Short clarifiers instead of long back-and-forth
N1/N2 escalation when policy or risk requires a human
Gap detection on stale or missing KB answers
Works on your ticketing system—no rip-and-replace
Escalation quality review and performance dashboard

Beyond support

Your ticket worker sells too.

Your ticket worker knows everything about the user before the conversation starts—plan, usage, last login, open issues. When the moment is right, it doesn't just resolve. It converts.

Full user context

Plan, product usage, behaviour history. Every reply informed by what the user has actually done—not just what they’re asking right now.

Discounts at the right moment

The worker identifies friction signals and offers a discount or incentive when it makes sense—not as a default, but as a strategic move.

In-conversation upsell

When a user hits a limit or asks about a feature they don't have access to, the worker pitches the upgrade. Like a good commercial would.

“My team was terrified they'd be replaced. Six months later, they're doing less tickets and more strategy. The fear didn't go away, the reason for it did.”

Jose Julio — Chief Customer Officer, Metricool

10h back per person, per week · more strategy time

Common questions

See it on your stack.

We’ll map the right workers to your team’s actual operations—no generic demo.

Support | Zentesimal | Zentesimal